Returns

How do I place or return an order?

How do I place an order?

Placing an order with Cookie is super easy. All of our products can be found in ‘The Shop’ on the top navigation menu. Once you have found an item you want, using the drop-down menus on the product page you can refine your order. Once you have chosen a finish, size and turnaround you are happy with you to have the option to either upload your own print-ready PDF (which can be made with one of the easy to use templates) or you can create your design in our user-friendly builder. When you have a finished design you approve it and proceed to the checkout. You have several choices of payment with Paypal, Stripe or one-click pay. After everything is approved your items will be sent to print and dispatched.

Do I need an account to place an order?

An account is automatically made for you when you place your first order. You have the option to create an account before you order, we recommend you do this as it gives you the opportunity to become part of the Cookie Community. Part of which is the newsletter, on this there will be regular discounts and highlights from Discover.

How Can I Cancel Or Change My Order?

We completely understand that sometimes you change your mind or you would like to tweak your order. Firstly dependant on that stage the order is in, if you have just placed the order you can cancel your order in your ‘My Account’ page. If this option isn’t available we recommend you call us on 01332 650766. We will always try our best to help you in this situation. The earlier you can call us the better, as once the satus of the order has been changed to ‘sent to print’ you can no longer amend or change your order.

How Can I Return a Product?

If you recieve your prints and you find a default or you are not happy with the quality, please contact us either by calling 01332 650766 or email [email protected]

If the issue is because of an error on our behalf we will arrange the courier to come collect your print and we will re-print the order for you. Please note, if the issue is due to an error with your artwork (such as low resolution images or spelling mistakes) we will not be able to reprint your order.