General Design FAQs

Setting artwork up correctly

Can I use my own images and logo?

Of course you can! When configuring your order you can either upload the print ready artwork or create your own design using our builder. On there you have the option to upload all of your images and designs to create your own unique design.

If you need a hand creating your design on your own you can download templates from the bottom of the product page.

Does Cookie offer design services?

We currently don’t offer design services for customers. We are, however, in the process of building a collection of designs to be put on our online builder.

If you do require minor alterations to your design but you do not have the software or tools to do so we may be able to help. If you do need help please Contact Us.

What are bleed, trim and margins (Safe area)?

We completely understand that these terms might sound a bit confusing but they’re actually pretty simple:


In order to avoid a horrible white line on the edge of the print when it is trimmed, there should always be more of the design than we actually need – this is called the ‘bleed’. The bleed area varies from printer to printer however at Cookie we ask for an additional 3mm from the trim line.


This is the actual size of your print, this is normally a black line on our templates/online builder.

Margin / Safe Area

The margin is the safe area in which no key elements should be placed – i.e. no text or key parts of your design. The reason for this is that there is a risk it could be cut off when trimmed. Just to be extra safe, at Cookie the safe area from the cut is 5mm. Please double check your design to make sure key elements go within 5mm of the trim line.

Uploading your files

What file formats do you accept?

We don’t accept working file formats, i.e. Ai. Psd and .Idd. The reason is to simply reduce the risk of a font being substituted, images being unlinked and the formatting being misaligned. Instead, we only accept .jpeg, .png but for the best quality upload .pdf files. These options remove any potential risks.

Can I upload my files using the online builder?

Of course you can! In fact, we recommend using the online builder to speed up the artwork approval. By using the builder you can approve your artwork in real time and it can be sent to print straight away. Using the manual upload can slow everything down if we find an issue with your artwork.

Do I get a proof when I upload my artwork?

If you upload your design using the online builder you get a real-time proof of the artwork. Here you can check and approve for print – it’s super easy! If you manually upload your print-ready PDF, you don’t receive a proof unless we find an issue with the design. Every piece of artwork does get quality checked prior to being processed for print. This is to make sure your artwork will print as best as it can. However, we don’t check your spelling or the actual design itself. It’s always best to have someone else look at the design prior to uploading.

My file won’t upload, what do I do?

If on the rare occasion your file won’t upload, don’t panic simply contact us and we will process the order manually for you. The common reasons your files won’t upload would be due to file size. As a tip it’s best to keep all print ready files below 20mb.